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Information for resident guests

Here you will find useful information for those of you who are a resident guest during the summer. If you have further questions, you can find the answer in our FAQ or contact us via the same page.
To the FAQ

The linen set

If you did not book the linen set before arrival, you can do so on the spot for SEK 145/set. Call 054-13 26 00 to book. 

On departure, you leave the sheets in a pile inside the door when you leave. 

Check out 

Check-out must take place no later than 11 a.m., unless otherwise stated in the booking confirmation. Leave the key cards in the accommodation or alternatively in the designated box at your accommodation's check-in point. If you have a digital lock, you don't have to do anything other than check out via the check-out SMS and lock the door. 

Service points 

If something in the accommodation has broken or if you are missing something, contact us on 054-13 26 00. Most things can be borrowed from our service points. 

Find the nearest service point

Accommodations with digital check-in

You who have booked accommodation with digital check-in can go directly to the accommodation when it is time to check in. You open the door by keying in a # followed by the 10-digit code you received via SMS. The lock lights up green when the door is unlocked. For the remainder of your stay, it is enough to open and lock the door with the last 5 digits of the SMS. To lock, close the door, key in the 5-digit code and lift the handle. Check that it is locked by pressing down on the handle


If you book accommodation through us, at least one parking space at the accommodation is always included. We also have a larger public parking lot next to the ski rental. 

Charge electric car

In Kungsberget, we offer easy charging with the EVcore app or ChargeNod for you with an electric car. There are 24 electric car chargers deployed in four different places in the facility. Four are at the Kungslodgen, four at the Ski Lodge and then we have two outside the ski rental and a total of 14 charging stations in the far part of the main parking lot. The charge is paid for via the app. 

Please note that it is forbidden to charge electric cars via power sockets/engine heater sockets as this can cause overloading and electrical fires. All charging must take place via charging posts. If you break the ban, you will receive a warning followed by a fine of SEK 5,000 if it happens again. 

Area code for the EVcore app, large car park: 1805 (16 chargers)

Area code for the EVcore app, Ski Lodge: 1807  (6 chargers)

Area code for the ChargeNode app, Kungslodgen: 1808 (4 chargers)

Bicycle and lift pass

You book and rent bicycles and lift tickets via the link below. Booked bicycles are picked up and left in the bicycle rental at the large car park. The booking of lift tickets is completely digital and is only done via the website. Ordered lift tickets are collected from lift ticket machines, the easiest to find is located right outside the bike rental. When you pay your cards, you get a qr code that you scan in the machine. If you have a lift pass from a previous visit, you can load it via the link before your arrival.

Book a bike here

Book or load lift tickets here


Do you clean the accommodation yourself upon departure? The little cleaning help be followed. Rags, cleaning agents, vacuum cleaners and mops are available in the cleaning cupboard in each residence. If you are dissatisfied with the cleaning upon arrival, call 054-13 26 00 to make a fault report and we will come and fix it. The fault report must be received by us no later than 11.00 a.m. the day after arrival. 

If you wish to book a place of departure, it must be done no later than 2 days before departure, on tel. 054-13 26 00. It is possible to use the RUT deduction, then state your social security number. We reserve the right that the final city may be fully booked. If you have ordered final cleaning, the rubbish must be emptied and the dishes clean (it is fine to leave the dishwasher running).  

Stomach flu routines

Should you suffer from illness during your stay in Kungsberget, such as a stomach bug, contact us for help collecting rented sheets, borrowing a washing machine or the like. Please keep us informed if you suffer from an upset stomach, so that we can take this into account, and clean up if you have booked cleaning through us. 


If your booked accommodation has wifi, the password must be in connection with the router, either on the router or posted on the wall. Kungsberget is not able to provide support for routers that do not work. 

WiFi is included at the Ski Lodge and Kungslodgen. 

Gym  - For guests at the Ski Lodge and Kungslodgen

Guests at the Ski Lodge and Kungslodge have free access to the gym. Use your key card to enter.  


If there is smoke coming in or if you have difficulty getting a fire going in the stove, check that the kitchen fan is off and try opening a window. 

If the property has an ethanol stove, you will find instructions here.