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Personal data policy

Kungsberget Fritidscenter AB, 556491-8075, is responsible for the processing of the personal data you register, such as name, address, social security number, mobile and telephone number and e-mail address. Your personal data is processed in accordance with the Data Protection Regulation (GDPR).

How do we use your personal information?

We collect personal data that you send to us, when you e.g. make a reservation, contact our guest service or make a payment. Here you can read more in detail about why we process your personal data, what the legal basis for the processing is and how long we save your personal data. Here you can see which cookies we use on the website.

We may use your personal information for the following purposes:

To manage your bookings and payments
We process your personal data in order to administer your booking and payment with us. Your booking includes information about booked ski equipment, ski school, lift pass and any additional accessories.
Legal basis: Fulfillment of agreement
Storage time: Your information will be cleared 2 years after the last booking´

To provide you with relevant information about your booking
We process your personal information such as email address as we send you relevant information about your booking, such as booking rules, routines for handing out equipment, etc.
Legal basis: Fulfillment of agreement
Storage time: We clear your email address from this mailing after the current season´

To handle customer service matters
We process your personal information when you are in contact with us, for example via email, chat or in social media.
Legal basis: Balancing of interests
Storage time: Information is cleared when the case is closed, in social media information remains

To send marketing offers and newsletters
We process your personal information (email address) to send you newsletters from Kungsberget regarding what happens in the facility, when we open the booking for the season, etc. As a subscriber to our newsletter, you can unsubscribe yourself via the link in the mailing.
Legal basis: Balancing of interests
Storage time: The information is processed until you end the subscription

For troubleshooting and support of booking systems
We may need to process your personal data for technical support and troubleshooting in our booking systems.
Legal basis: Balancing of interests
Storage time: The information may be processed during the time technical support of our booking systems is implemented.

To send the invitation to market research
We process your personal data (email address) in order to share your feedback and experiences after your stay with us.
Legal basis: Balancing of interests.
Storage period: The data is processed while the market research is being conducted.

For delivery of booked products
We process your personal data, such as first and last name, when handing over booked products such as lift passes, ski equipment and keys to your booked accommodation.
Legal basis: Performance of contract.
Storage time: The data is processed before arrival and then cleared immediately.

If you have a protected identity or for other reasons do not want us to print your name on the arrival envelope, contact us on phone 054-13 26 00 and we will help you.

Who has access to your personal information?

Your personal data is mainly processed by us at Kungsberget Fritidscenter AB. Your personal information may also be disclosed to and processed by our parent company Branäsgruppen AB (corporate identity number 556694-2107) and its subsidiaries included in the Branäs Group, as well as our partners for the stated purposes.

As a subscriber to our newsletter, your email address is handled by our partner Mailchimp, which stores the information on its servers in the USA.

How is your personal data protected?

We have taken technical and organizational measures to protect your data from loss, tampering and unauthorized access. We continuously adapt our security measures in accordance with advances and developments in the technical field.

Your rights

You have the right to request information about the personal data we have about you at any time. If your information is incorrect, incomplete or irrelevant, you can request that it be corrected or deleted. We can not delete your information when there is a statutory requirement for storage, such as accounting rules, or when there are other legitimate reasons


Kungsberget Fritidscenter AB
Kungsbergetgruppen AB
Drottninggatan 40
652 25 Karlstad

Phone: 054-13 26 00