Menu
If you are dissatisfied with the cleaning upon arrival, call 054-13 26 13 to report a fault and we will come and fix it. The fault report must be received by us no later than 11.00 a.m. the day after arrival.
Do you clean the accommodation yourself upon departure? The little cleaning help be followed. Rags, cleaning agents, vacuum cleaners and mops are available in the cleaning cupboard in each residence.
If you wish to book a place of departure, it must be done no later than 2 days before departure, on tel. 054-13 26 00. It is possible to use the RUT deduction, then state your social security number. We reserve the right that the final city may be fully booked. If you have ordered final cleaning, the rubbish must be emptied and the dishes clean (it is fine to leave the dishwasher running).
If you did not book the linen set before arrival, you can do so on the spot for SEK 145/set. Call 054-13 26 00 to book.
On departure, you leave the sheets in a pile inside the door when you leave.
Check-out must take place no later than 11 a.m., unless otherwise stated in the booking confirmation. Leave the key cards in the accommodation or alternatively in the designated box at your accommodation's check-in point. If you have a digital lock, you don't have to do anything other than check out via the check-out SMS and lock the door.
If something in the accommodation has broken or if you are missing something, contact us on 054-13 26 00. Most things can be borrowed from our service points.
Find the nearest service point
Thank you for helping us recycle during your stay with us. Follow the link below to find recycling station locations.
You who have booked accommodation with digital check-in can go directly to the accommodation when it is time to check in. You open the door by keying in a # followed by the 10-digit code you received via SMS. The lock lights up green when the door is unlocked. During the remainder of your stay, it is enough to open and lock the door with the last 5 digits of the SMS. To lock, close the door, key in the 5-digit code and lift the handle. Check that it is locked by pressing down on the handle.
At each accommodation, the guest is responsible for shoveling. If you feel that the roads and parking are poorly plowed, you can contact us on 054-13 26 00. If sanding is needed, we have sandboxes on display in the facility to make it easier.
If you book accommodation through us, at least one parking space at the accommodation is always included. We also have a larger public parking lot next to the ski rental.
To start your charging, you use the app from ChargeNode. Area codes are marked on site at each charging station.
Please note that it is forbidden to charge electric cars via power sockets or sockets for engine heaters as this can cause overload and electrical fire. All charging must take place via charging posts. If you break the ban, you will receive a warning followed by a fine of SEK 5,000 if it happens again.
If you have pre-booked ski equipment and chosen to drive out, the skis are in the unit's ski storage. If you have chosen to collect the equipment from the ski rental, you will receive an SMS when it is ready for collection.
Both collection of pre-booked lift tickets and lift tickets purchased on site takes place via lift machines. If you already have a lift pass, you can easily and easily load it here on the web via the link below.
At check-out, you can selected exit Leave your skis in the ski storage room, or in the ski rental if you want to ski after check-out time.
If you retrieved the equipment itself This should be returned to the ski rental.
Book or load lift tickets here
Should you suffer from illness during your stay in Kungsberget, such as a stomach bug, contact us for help collecting rented sheets, borrowing a washing machine or the like. Please keep us informed if you suffer from an upset stomach, so that we can take this into account, and clean up if you have booked cleaning through us.
If you have booked ski equipment with delivery, it will be delivered to the accommodation's ski storage room. The key to the ski storage can be found in the hall, usually on a hook by the clothes hanger or alternatively in a cupboard or equivalent.
If you have booked ski equipment with delivery, we aim to deliver it to your accommodation at check-in time. For bookings of linen set, mobile wifi, extra high chair or cot, our goal is for delivery to take place no later than 6:00 PM.
If your booked accommodation has wifi, the password must be in connection with the router, either on the router or posted on the wall. Kungsberget is not able to provide support for routers that do not work.
WiFi is included at the Ski Lodge and Kungslodgen.
On the first floor of the Ski Lodge, there is a common sauna section for guests staying at the Ski Lodge and Kungslodgen. In winter, the sauna is warm from 17.00-21.00. Use your key card to enter.
Guests at the Ski Lodge and Kungslodge also have access to a gym. Use your key card to enter.
If there is smoke coming in or if you have difficulty getting a fire going in the stove, check that the kitchen fan is off and try opening a window.
If the property has an ethanol stove, you will find instructions here.
054-13 26 00
Svenska
Dansk